Refund Policy
Refund Policy
At Shinedigital we aim to provide high-quality digital marketing training and ensure transparency in our policies. This Refund Policy explains the terms under which refunds may be requested for courses purchased through www.shinedigitaltraining.com.
By enrolling in any of our training programs, you agree to this Refund Policy.
1. Refund Eligibility
a. Before Course Commencement
Refund requests made before the official start date of the course batch are eligible for consideration.
Approved refunds will be processed after deducting administrative or processing charges, if applicable.
b. Technical or Operational Issues
If a learner is unable to access the course due to technical issues from our end, a refund may be approved after verification.
Duplicate or excess payments made accidentally will be refunded in full.
c. Exceptional Circumstances
Refunds may be considered at the sole discretion of Shinedigital in exceptional cases such as medical emergencies or unforeseen situations, subject to valid documentation.
2. Non-Refundable Cases
Refunds will not be provided in the following situations:
- Once the course has started or access has been granted.
- If more than 25% of the course content has been accessed.
- If course materials have been downloaded or shared.
- If the learner has completed the course or received certification.
- Payments made under discounts, offers, or promotional pricing.
- Requests based on change of mind, personal reasons, or scheduling conflicts.
3. Refund Request Process
To request a refund, learners must:
1. Email to (info@shinedigitaltraining.com) with the following details:
- Full Name
- Course Name
- Payment Receipt / Transaction ID
- Reason for Refund Request
2. Our support team will review the request within 5–7 business days.
3. If approved, the refund will be processed within 7–10 business days via the original payment method.
Note: Refund processing time may vary depending on the bank or payment gateway.
4. Refund Amount
The approved refund amount will be calculated after deducting:
However, we may share your data with:
- Applicable processing or administrative fees
- Charges for course access already utilized
Refunds will be issued using the same payment method used during enrollment.
5. Course Cancellation by Shinedigital
If a course or batch is canceled by Shinedigital due to unavoidable circumstances:
- Learners will be eligible for a full refund, OR
- They may opt to transfer enrollment to a future batch at no additional cost
6. Policy Updates
Shinedigital reserves the right to modify this Refund Policy at any time. Any changes will be updated on this page with a revised "Last Updated" date.
7. Contact Information
For refund-related queries, please contact:
Shinedigital Digital Marketing Training Institute